Who We Are
Ground Force Gutters LLC (“we,” “us,” or “our”) operates the website groundforcegutters.com. We are a gutter cleaning service company based in Nashville, Tennessee. Our mailing address is 6688 Nolensville Rd STE 108 PMB 2046, Brentwood, TN 37027.
Information We Collect
When you use our website or book a service, we may collect the following information:
Contact information: Name, email address, phone number, and service address that you provide when booking a cleaning, requesting a quote, or contacting us through our website or phone.
Service records: Before-and-after photographs and video documentation of gutter cleaning work performed at your property. This documentation is used to verify service quality and is shared directly with you.
Payment information: Payment details are processed through our third-party payment processor (Square). We do not store credit card numbers or bank account details on our servers.
Website usage data: We use Google Analytics to collect anonymous information about how visitors use our website, including pages visited, time spent on site, and referring sources. This data does not personally identify you.
How We Use Your Information
We use the information we collect to:
Schedule and perform gutter cleaning services at your property. Send appointment reminders and service confirmations via text message and email. Provide before-and-after documentation of completed work. Process payments for services rendered. Communicate with you about your maintenance plan, including renewal reminders. Respond to your questions and service requests. Improve our website and services.
Text Message Communications
If you enroll in a maintenance plan, you will receive automated text message reminders before each scheduled service at the following intervals: 45 days, 31 days, 15 days, 48 hours, and 24 hours before your appointment. Each message includes a link to cancel or reschedule. You may opt out of text messages at any time by replying STOP to any message or by contacting us directly.
Cookies
Our website uses cookies to improve your browsing experience. Google Analytics places cookies to help us understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies will not affect your ability to contact us or book services.
Third-Party Services
We use the following third-party services that may collect or process your data:
Square: Payment processing and appointment scheduling. Square Privacy Policy
Google Analytics: Website usage analysis. Google Privacy Policy
OpenPhone: Business phone and text messaging. OpenPhone Privacy Policy
We do not sell, trade, or rent your personal information to third parties. We do not share your information with any party other than the service providers listed above, which are necessary to operate our business.
Property Photography and Video
As part of our service, we photograph and record video of your gutters and property exterior before and after each cleaning using a camera-equipped inspection system. This documentation is shared with you as proof of service. We may use anonymized or non-identifying photos and video of gutter cleaning work for marketing purposes (social media, website). If you prefer that photos or video of your property not be used for marketing, please let us know at the time of service and we will respect your request.
Data Retention
We retain your contact information and service records for as long as you are an active customer or maintenance plan member, and for up to 3 years after your last service for warranty and reference purposes. Payment records are retained as required by applicable tax and accounting laws. You may request deletion of your personal data at any time by contacting us.
Your Rights
You have the right to request access to the personal information we hold about you. You have the right to request correction of any inaccurate information. You have the right to request deletion of your personal data. You have the right to opt out of marketing communications at any time. To exercise any of these rights, contact us at service@groundforcegutters.com or call (615) 527-8889.
Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your information, contact us at:
Ground Force Gutters LLC
6688 Nolensville Rd STE 108 PMB 2046
Brentwood, TN 37027
Email: service@groundforcegutters.com
Phone: (615) 527-8889
Effective date: March 29, 2026